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- My Order
- Happiness Guaranteed
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Shipping
Ordering
Packaging & Presentation
My Account
Thank you so much for spreading our brand.
To refer family and friends, simply access our referral program here. A pop up will show and the details would be available there.
Note: You would need to be signed in, in order to access your referral link. If you do not have an account, sign up here
Sharing of Link
When you share your referral link, users will be directed to our online store, send them via text message, facebook, and more!
Upon your friends & families have accessed our page via your link, they would get a discount on their first purchase, and upon making a successful purchase, we would like to share a token of appreciation by giving you the same discount (given in Petal Points).
Referrals are unlimited, do share the love today!
Note:
1) Make sure the referral to use the referral link, as if they have navigated to our website prior, or have made a prior purchase, they would not be considered as a referral.
2) We reward with Growave, and they have a complex process of vetting through referral traffic, we would base successful referral based on their system. In the case of unsuccessful referrals, they are not shared to us from our Loyalty program perspective, and thus we are unable to provide you with witha reason.
We send out exclusive discounts when you are a member with us, simply sign up, subscribe to our mailing list, and you will be all set.
In addition, we have also a occasion reminder, where you would be able to input important occasion that you would like us to share recommendations with you. Simply access your Occasion Reminder via your Account page.
When near to your occasion, we will send you a small nudge, along with our recommendations!
At your Account page, you would be able to add multiple shipping addresses, update your email, subscription, contact and so much more.
To access your access your account, click here, or access them via the My Account section at the top of the page.
If there are any issues with your account, or require additional support, feel free to reach out to our support team and we will be happy to assist you.
We reward purchases, birthdays, referrals and so much more with our Rewards Program (Petal Points)
To view on your balance, simply access your account page, and click on the bottom rewards widget.
There are cases where you are unable to access your account.
Reset your password
1) Go to the account login page
2) Click Forgot your Password?
3) We will email you a reset link, do check your spam email as well!
Tried those steps and still running into issues?
1. Remember to check your Spam folder!
2. There might be a case where you did not sign up for an account, do note that purchasing from us before does not automatically creates you an account.
3. Check that you have reset the password to the correct email
4. You might have login with your Social account, do try that
5. If you have tried all of this steps, please reach out to us via our support channels and we will be happy to assist you.
Rewards Program
Our rewards program are termed as Petals Rewards Program. Our rewards policies are as per outlined on our Rewards Program appearing at the bottom left hand corner of every screen.
Reward redemption and points are subject to change as per anahanaflower.com discretion. However, we will honour all reward points that are claimed.
My Order
We provide a full tracking ability with your orders placed with us. Thus, if you have any question at all regarding your order status, simply access your Order Status page via the email/phone SMS confirmation sent to you.
You may also track on your order here
1. We are happy to assist you as long as your order has not entered the fulfilled process.
2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.
3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).
4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.
5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.
Alternatively, do reach out to our friendly support team and we can check on this for you.
1. We are happy to assist you as long as your order has not entered the fulfilled process.
2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.
3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).
4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.
5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.
Alternatively, do reach out to our friendly support team and we can check on this for you.
1. We are happy to assist you as long as your order has not entered the fulfilled process.
2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.
3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).
4. If the order is still under pre fulfilled, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.
5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.
Alternatively, do reach out to our friendly support team and we can check on this for you.
1. We are happy to assist you as long as your order has not entered the fulfilled process.
2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.
3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).
4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.
5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.
Alternatively, do reach out to our friendly support team and we can check on this for you.
Happiness Guaranteed
What is the Happiness Guarantee?
While we strive to always deliver the perfect arrangement, flowers are unpredictable by nature. We know it is not possible to be 100% perfect all the time. The Happiness Guarantee ensures that our Customer Experience team will assist at our best for you to be satisfied with your purchase.
We promise to make sending and receiving our gifts a joy. So if something isn't up to your expectations, our Customer Experience team will go the extra mile to make it right for you.
As we deal with time sensitive products, kindly reach out as soon as you have received it (Same Day) for us to be able to assist promptly.We would be happy to make it right with our 100% Happiness Guarantee (we will refund your purchase if we are unable to make it right via Store credits), or provide you with an alternative arrangement.
Return Policy
- Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products
Reasons for Compensation
- Damaged Products - If the item arrives damaged ("Damaged Products"), we will be happy to provide a replacement product if the original product is returned by you OR a photograph showing damage and received by company within same day of receiving the delivery. In the event that we are unable to provide a replacement Product or if replacement is not requested by Customer, we may at its sole discretion elect to refund the payment used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.
- Wrong item was delivered
- Item was not delivered
Kindly take note that we do not take responsibility of orders with incorrectly entered shipping addresses. If an order is placed with an incorrect address, it is the customer's responsibility to reach out to us to make the adjustments upon placing the order. If the gift has been delivered, it is the customer's responsibility to reach out to the resident of the said address to retrieve the purchase.
Refund
We only provide refunds of Store Credits in the form of Petal Points, or discount code to offset on your next purchase with us. We do not provide refunds in the form of cash/refund back to your payment method.
Fresh Flowers
We do not do returns for any flower deliveries.
Damaged on receipt
We ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our Gift Concierge or Whatsapp @ +65 94550145 and we will look into it as part of our Happiness Guarantee.
Dissatisfaction
As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours, it may be returned by shipping it back to us. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us.
If there are areas that you are not happy with our service, feel free to reach our support team at support@anahanaflower.com or +65 9455 0145 (Whatsapp) and we will be happy to assist you.
Flowers are in poor condition
Flowers varies in nature and looks, thus they do vary from batches to batches. For fresh flowers, do popped them in water when you received them, and they will perk up!
Looking Droopy?
We aqua bag our arrangements to provide a consistent supply of water, but sometimes after delivery, they might need a perk up, so if yours looks sad, they'll just need a trim, an overnight drink to help them perk up fully.
Looking Squashed?
Some stems will look flat at first, give them water and see them bloom!
Broken or damaged stems?
While we do our best to ensure that every arrangements come out of our store and protecting them on the way to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems and so we can take care of this for you.
Why does my arrangement look different?
Every stem is unique so sometimes colours varies! In addition, we will need to use a substitution to give you the best arrangement. Not to worry, we try whenever possible to always provide you the closest to theme and as equally lovely!
Substitution
As every stem is unique, on rare occasions, color differs, growth differs and our florist will substitute the stems to give you the highest quality bouquet.