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What is the Happiness Guarantee?
We promise to make sending and receiving our gifts a joy.
While we strive to always deliver the perfect arrangement, flowers are unpredictable by nature. We know it is not possible to be 100% perfect all the time. The Happiness Guarantee ensures that our Customer Experience team will assist at our best for you to be satisfied with your purchase.
We promise to make sending and receiving our gifts a joy. So if something isn't up to your expectations, our Customer Experience team will go the extra mile to make it right for you.
As we deal with time sensitive products, kindly reach out as soon as you have received it (Same Day) for us to be able to assist promptly.
ADD ON SHOPPING
We Make Gifting Easy!
Shop our favourites to go along for your gifts, from Gift Sets, to Gourmet Food such as Wine, Chocolate, Birdnest and more
SHIPPING & DELIVERY
Check out International Gifts Collection
Shipping rates, estimated shipping times & duties are calculated at checkout!
SAME-DAY LOCAL PICKUP
Same Day Local Pickup
For Singapore Orders only, we are able to arrange your arrangements as fast as 60 mins, on our Same Day Collection
Shopping for someone else but not sure what to give them?
Give them the gift of choice with a Ana Hana Flower Gift Card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
Flower products might differ slightly from product image due to seasonal flowers as well as availability. The images you see are photos of arrangements previously sent to customers like yourself, but please note that each arrangement varies from order to order.
Flowers are seasonal and colours may differ slightly from batch to batch. This keeps each arrangement 100% unique while we recreate your chosen look.
Our priority is for the gifts to be sent on time. We will do our utmost to make sure you get the freshest flowers and styles.
In the event that the flowers in the images are unavailable, we may use flowers of similar colour and value without advance notice.
For urgent orders and guaranteed specific time slots, please select on Specific Time Slot Delivery and indicate at least 1 hour range time slot.
Express Delivery are available on Next Day/Same Day Collection, please select on Express Delivery for delivery as fast as 90 minutes.
If there is no preference for delivery date, delivery will be made between 1-5 business days.
Read our International shipping FAQ to learn more.
Different shipping rates and taxes and duties applies accordance to the destination country