Have ordered twice from them and was very happy with the purchases. I'm updated with the progress of my order via email/WhatsApp. The flower arrangements were beautiful. The recipients love them too.
Gotten a pink Aoyoma from Ana Hana Flower within 2 hours of ordering. Friendly customer service and very satisfied with the flowers. Definitely will get flowers from them again!
Thank you to the Anahana team for making purchases for unique and affordable gifts for my wife at such ease! Always surprised to see the collection and the speed of delivery! Keep up the great work!
Great looking plant, healthy and strong. Delivery was well managed and the updates really helps us to received the plant. The complimentary liquid fertiliser comes in perfectly handy. Many thanks for suchneing such a reliable supplier.
The response on the WA platform is fast and the item was delivered on time
The items were packed nicely and delivered promptly. Recipient was so delighted with the gifts! 👍🏻👍🏻
The staff is helpful when query about where is the driver. Their packaging looks presentable.
It is quite small but its cute. Love the flower arrangement ang the color. Good purchase!
Worth the price.
Flowers delivered were wonderful and my wife was very satisfied with the flowers. Thank you to the Ana Hana team!
I received the bouquet but i was very disappointed with the product. I have mentioned in my order my daughter like baby blue roses but the color of the rose is red. I want to use this bouquet for outdoor photo after her graduation ceremony tomorrow morning, but it was one bag of water wrapped bottom of the bouquet, what happened the bag leak, it will create a mess at the scene. I will not order from your shop anymore and poor service. I would expect some uniqueness of the flower arrangement from your shop verse other but it turn up to be very ordinary the arrangement. Worse case is there is no one i can speak to on the feedback. Call the number no one answer.
Hello Seow Leng,
Thanks for your feedback, as mentioned prior, our via Whatsapp.
We are sorry for your experience and we value the feedback you have provided. However, do kindly note that the ordered is an 'Omakase' Concept arrangement, and this is the only arrangement style that gives our assigned florist of the day the creative freedom to arrange accordance to the freshest picks taking into account your recipient's info (not specific flower types and color). All our fresh arrangements are Aqua bagged, to provide water supply to the bouquets in the delivery process so you would receive them in a good condition.
I have noted on your mismatch of expectations and we have worked further now to illustrate the concept of Omakase arrangements here https://anahanaflower.com/pages/omakase-flower to ensure customers are aware of this style of arrangement.
Every other arrangements in our store other than the 'Omakase' arrangements would be arranged closely in themed, which I believe would be what you would be looking for, in the case of a Blue Rose option (e.g. https://anahanaflower.com/products/phantom-magic-blue-rose-bouquet)
I hope this clarifies your purchase and do reach out to us via Whatsapp if you require any further assistance for a prompt reply. We humbly seek your understanding and thank you for your feedback in that matter and as we constantly work on our part to ensure a better gifting experience.
Purchased this as a gift and she loves how it would last much longer than fresh flowers. It’s easy to keep it clean too!
I couldn't plan for my bff's birthday date as it was during the heightened alert. So, it was a godsend that Ana Hana is able to deliver on the same day. My bff was delighted to see the flowers and wine in time for her birthday staycation.
I’ve ordered the Aoyama - あおやま Preserved Flower Arrangement as it is very different from the usual bouquets that I have been getting for my wife each anniversary. For me, the idea of preserved flowers brings an association of a love that never ends. The pink flower tones of the arrangement, juxtaposed with the immaculate slim white jar makes the gift so simple yet beautiful. It is truly a breath of fresh air! Thank you to the team at Ana Hana.
Ordered flowers for my wife for our wedding anniversary. The flowers arrived fresh and my wife loved them. Been ordering flowers from Ana Hana for several years now and will continue to do so.
The entire process was really smooth, and the shop owner was really prompt and kind in her replies. The delivery was on time and the flowers were beautiful. Absolutely loved it! Thank you so much Ana Hana (:
I would like to Thank AnaHana staff Qiao Ling and her colleague for their patience, help and quick responses to my requests when i messaged via watsapp. Ordered Aoi and added a box of brownie for a friend to cheer her up in this stressful time. She likes the beautiful surprise that i sent.
Extremely thankful to the team for the friendly post sales customer service and the efficient send out of items ordered! Will definitely return for more orders!
Delivery was fast as I managed to get same day delivery. The item is super nice and I am super pleased, thumbs up!